Return on Investment for Libraries and Information Services

Course director: Boyd Hendriks

For the last ten years, Boyd Hendriks (1958) has been actively involved in the world of information professionals. Boyd HendriksAs managing director of Informationland he accompanied many companies and governmental organisations in the professionalisation and transformation of their information and knowledge processes.

In the last seven years, he has provided biannually knowledge management training and intranet workshops to the Dutch Library Association. He is an internationally established speaker/trainer on information and knowledge management (SLA, Infotoday, Internet Librarian International, KMWorld, etc.). Boyd invented knowledge measuring instruments and knowledge mapping tools and successfully applied them to several organisations.

He has frequently written on knowledge and information management. Recently, a Dutch management book from his hand was published on the development of passion in organisations. Boyd is editor of the Dutch information professionals' monthly journal "Information Professional" and is member of the education commission of the Vogin (Dutch Society for Users of Interactive Information Systems). Boyd has a degree in earth sciences from the Free University of Amsterdam.

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Tilburg Innovation Centre for Electronic Resources
Ticer, PO Box 4191, 5004 JD Tilburg, The Netherlands,
telephone +31-13-466 83 10, telefax +31-13-466 83 83, e-mail Ticer@uvt.nl,
last updated 6 February 2004