Return on Investment for Libraries and Information Services 2004 : Programme

Sunday, 27 June 2004

Welcome

afternoon Arrival of participants in Tilburg

17:45 hrs Departure of the bus for the restaurant (Hotel Auberge du Bonheur)

18:00 hrs Welcome buffet (Restaurant "Villa de Vier Jaargetijden")

21:30 hrs End of programme

Monday, 28 June 2004

Day 1

9:00 hrs Welcome and practical announcements (QZ 105)
Anja Huijben
Course manager, Ticer B.V., NL

9:10 hrs Welcome and introduction to the course (QZ 105)

Introductory lecture focusing on the main structure of the course and highlighting the key issues of the Return of Investment for libraries and information services. The related course case study will be introduced and facilitated. Special attention will be paid to communication and presentation skills needed for the successful negotiation of budget and funding, and to the professional presentation of the business case.
Boyd Hendriks
Managing director, Informationland, NL/UK

10:30 hrs Coffee/tea (Foyer building Q)

11:00 hrs ROI for knowledge management initiatives (QZ 105)

A methodology will be provided for formulating the economic argumentation required as a foundation for a knowledge management initiative in a library or organizational document management context. Participants will also be provided with a template for creating a realistic and compelling ROI model to present to management for obtaining the budget means for such initiatives.
Kevin Cookman
Head Knowledge Solutions, The Chalfont Project Organisational Architects, Innovation Labs, UK

12:30 hrs Lunch

14:00 hrs Case study: the DSM corporate library in times of acquisition (QZ 105)

In recent years, DSM has grown through the acquisition of (parts of) several international companies. Simultaneously, the DSM corporate library has centralised the library functions. First, this was realised within the multi-located DSM organization in the Netherlands. Later, the scope was widened to the international level, related to the progressive acquisitions, aimed at facilitating the multinational from one well-organised information department, using all the possibilities ICT offers. Financial models developed by the corporate library, practical approaches and the pitfalls encountered during the transformation will be discussed.
Joost Moonen
Manager Information Services, DSM, NL

15:30 hrs Coffee/tea (Foyer building Q)

16:00 hrs Measuring the economic impact of the British Library (QZ 105)

Results will be presented of a revolutionary study that defined the impact of The British Library on the economy of the UK (365 million British pounds, annually). Also, insights will be provided into the planning and set-up of the research, as well as the pitfalls in interpreting and the consequences of applying the results.
Caroline Pung
Head of Strategy & Planning, The British Library, UK

17:30 hrs Snack (QZ 105)

18:00 hrs Workshop (QZ 105 and breakout rooms)

different ROI-cases
related functional and financial models (a company, a governmental organization and a research institute)
Boyd Hendriks
Managing director, Informationland, NL/UK

19:30 hrs End of sessions

20:00 hrs Joint dinner

22:00 hrs End of programme

Tuesday, 29 June 2004

Day 2

9:00 hrs Demonstrating Impact: linking Performance Indicators and Strategic Objectives (QZ 105)

"Key Performance indicators (KPIs) are core measures that gauge the performance of an organization in a particular area. They tell us how the organization has performed in the past and how it is performing now". This quotation from a UK Hospital Trust web site is an example of how "performance indicators" is understood by many organizations. Measuring the return on investment in resources is part of most organizational cultures and performance indicators have emerged as the current thinking around how to do this. So information and library managers are not alone in trying to determine what should be measured, rather what can be measured, in order to ensure and demonstrate RoI. This session will look at the purpose and practice of measuring performance. It will: consider some of the performance indicators used and provide illustration of some methods; demonstrate a process to help determine how KPIs can be identified and used; discuss the issues around performance management systems.
Angela Abell
Director and Senior Advisor, TFPL, UK

10:30 hrs Coffee/tea (Foyer building Q)

11:00 hrs Case study: the reorganization and downsizing of the PCM Landelijke Dagbladen library (QZ 105)

The PCM Publishing Group is responsible for many publications among which the major newspapers in the Netherlands. Recently, the scattered information and library services within the group were downsized and restructured, bringing the services closer to the editorial work floor. The financial and functional models developed for this transformation will be presented in this session. The planning and execution as well as the communication with employees and unions will be discussed.
Wil Roestenburg
Head Information & Documentation, PCM Landelijke Dagbladen, NL

12:30 hrs Lunch

14:00 hrs Making Sense of Transforming and (Off)sourcing Corporate Libraries (QZ 105)

What's the value of the contribution made by the products, processes and services delivered by the corporate library in an organization? Value is increasingly derived from non-financial, intangible assets. A major challenge for corporate libraries is to become visible and contribute to the key business processes of an organization. Knowing how to build value into a corporate library, expand and determine its value for internal en external stakeholders and getting things done by developing an intricate network of relationships through Service Level Agreements will settle whether the corporate library is here to stay.
Frank Lekanne Deprez
Director, ZeroSpace Advies B.V., NL

15:30 hrs Coffee/tea (Foyer building Q)

16:00 hrs Workshop (QZ 105 and breakout rooms)

presentations by participants
Boyd Hendriks
Managing director, Informationland, NL/UK

17:30 hrs End of programme

Tuesday Evening, 29 June 2004

Optional programme

18:00 hrs Tour of the Tilburg University library (Tilburg University Library - Building L on campus)

19:00 hrs End of programme

home

course home

other courses

Ticer, PO Box 4191, 5004 JD Tilburg, The Netherlands,
telephone +31-13-466 83 10, telefax +31-13-466 83 83, e-mail Ticer@uvt.nl,
Last updated 23 June 2004.

	Sunday, 27 June 2004
	Welcome
	afternoon	Arrival of participants in Tilburg
	17:45 hrs	Departure of the bus for the restaurant (Hotel Auberge du Bonheur)
	18:00 hrs	Welcome buffet (Restaurant "Villa de Vier Jaargetijden")
	21:30 hrs	End of programme
	Monday, 28 June 2004
	Day 1
	9:00 hrs	Welcome and practical announcements (QZ 105) Anja Huijben Course manager, Ticer B.V., NL
	9:10 hrs	Welcome and introduction to the course (QZ 105) Introductory lecture focusing on the main structure of the course and highlighting the key issues of the Return of Investment for libraries and information services. The related course case study will be introduced and facilitated. Special attention will be paid to communication and presentation skills needed for the successful negotiation of budget and funding, and to the professional presentation of the business case. Boyd Hendriks Managing director, Informationland, NL/UK
	10:30 hrs	Coffee/tea (Foyer building Q)
	11:00 hrs	ROI for knowledge management initiatives (QZ 105) A methodology will be provided for formulating the economic argumentation required as a foundation for a knowledge management initiative in a library or organizational document management context. Participants will also be provided with a template for creating a realistic and compelling ROI model to present to management for obtaining the budget means for such initiatives. Kevin Cookman Head Knowledge Solutions, The Chalfont Project Organisational Architects, Innovation Labs, UK
	12:30 hrs	Lunch
	14:00 hrs	Case study: the DSM corporate library in times of acquisition (QZ 105) In recent years, DSM has grown through the acquisition of (parts of) several international companies. Simultaneously, the DSM corporate library has centralised the library functions. First, this was realised within the multi-located DSM organization in the Netherlands. Later, the scope was widened to the international level, related to the progressive acquisitions, aimed at facilitating the multinational from one well-organised information department, using all the possibilities ICT offers. Financial models developed by the corporate library, practical approaches and the pitfalls encountered during the transformation will be discussed. Joost Moonen Manager Information Services, DSM, NL
	15:30 hrs	Coffee/tea (Foyer building Q)
	16:00 hrs	Measuring the economic impact of the British Library (QZ 105) Results will be presented of a revolutionary study that defined the impact of The British Library on the economy of the UK (365 million British pounds, annually). Also, insights will be provided into the planning and set-up of the research, as well as the pitfalls in interpreting and the consequences of applying the results. Caroline Pung Head of Strategy & Planning, The British Library, UK
	17:30 hrs	Snack (QZ 105)
	18:00 hrs	Workshop (QZ 105 and breakout rooms) different ROI-cases related functional and financial models (a company, a governmental organization and a research institute) Boyd Hendriks Managing director, Informationland, NL/UK
	19:30 hrs	End of sessions
	20:00 hrs	Joint dinner
	22:00 hrs	End of programme
	Tuesday, 29 June 2004
	Day 2
	9:00 hrs	Demonstrating Impact: linking Performance Indicators and Strategic Objectives (QZ 105) "Key Performance indicators (KPIs) are core measures that gauge the performance of an organization in a particular area. They tell us how the organization has performed in the past and how it is performing now". This quotation from a UK Hospital Trust web site is an example of how "performance indicators" is understood by many organizations. Measuring the return on investment in resources is part of most organizational cultures and performance indicators have emerged as the current thinking around how to do this. So information and library managers are not alone in trying to determine what should be measured, rather what can be measured, in order to ensure and demonstrate RoI. This session will look at the purpose and practice of measuring performance. It will: consider some of the performance indicators used and provide illustration of some methods; demonstrate a process to help determine how KPIs can be identified and used; discuss the issues around performance management systems. Angela Abell Director and Senior Advisor, TFPL, UK
	10:30 hrs	Coffee/tea (Foyer building Q)
	11:00 hrs	Case study: the reorganization and downsizing of the PCM Landelijke Dagbladen library (QZ 105) The PCM Publishing Group is responsible for many publications among which the major newspapers in the Netherlands. Recently, the scattered information and library services within the group were downsized and restructured, bringing the services closer to the editorial work floor. The financial and functional models developed for this transformation will be presented in this session. The planning and execution as well as the communication with employees and unions will be discussed. Wil Roestenburg Head Information & Documentation, PCM Landelijke Dagbladen, NL
	12:30 hrs	Lunch
	14:00 hrs	Making Sense of Transforming and (Off)sourcing Corporate Libraries (QZ 105) What's the value of the contribution made by the products, processes and services delivered by the corporate library in an organization? Value is increasingly derived from non-financial, intangible assets. A major challenge for corporate libraries is to become visible and contribute to the key business processes of an organization. Knowing how to build value into a corporate library, expand and determine its value for internal en external stakeholders and getting things done by developing an intricate network of relationships through Service Level Agreements will settle whether the corporate library is here to stay. Frank Lekanne Deprez Director, ZeroSpace Advies B.V., NL
	15:30 hrs	Coffee/tea (Foyer building Q)
	16:00 hrs	Workshop (QZ 105 and breakout rooms) presentations by participants Boyd Hendriks Managing director, Informationland, NL/UK
	17:30 hrs	End of programme
	Tuesday Evening, 29 June 2004
	Optional programme
	18:00 hrs	Tour of the Tilburg University library (Tilburg University Library - Building L on campus)
	19:00 hrs	End of programme