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A total of 22 participants attended this course which was organized for the first time by the International Ticer School in cooperation with the Dutch Association for Library, Information, and Knowledge Professionals (NVB). At the end of this two-day course, everyone received a questionnaire, and it was sent by mail to the participants as well. 14 questionnaires were returned of which the suggestions and comments that were given, were all very valuable for Ticer. We would like to express our gratitude for that!
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Overall impression
This course of the International Ticer School can be considered to be a success, although the opinions of the participants quite differed on all the evaluated topics. 78% of the participants indicated they would recommend the course to colleagues in the field, 65% said the course was worth its money, while and 92% indicated that they will use what they learned in practice.
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Positive remarks
- This course was an excellent opportunity to get an introduction to return on investment and value measurement. It provided tons of tips and tools to start implementing return on investment and value measurement into the business processes of our information resource centre.
- This course is total ROI!
"The ROI course was an excellent opportunity to get an introduction to ROI and Value Measurement. It provided tons of tips and tools to start implementing ROI and Value Measurement into the business processes of our Information Resource Centre". (Mr Gerrit Schuurman, Information Specialist, ABN AMRO Bank N.V., Information Resource Centre, Amsterdam, the Netherlands)
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Programme
28% of the participants could easily discover the structure in the programme, while 43% was neutral. 57% of the participants thought the programme was overfull, which was mainly caused by the short presentations that the most part of the participants gave on the problems c.q. issues concerning return on investment in their organization. On one hand they were evaluated as informative, but on the other hand it took time of the breaks in which participants normally have the valuable possibility to network with their peers. Some general suggestions on the programme were:
- Structure and lectures were good, perhaps a three-day course is better.
- Good to see that there is not a really good answer to ROI statements for libraries; everybody seems to struggle and is trying to develop this. That is good to know.
- Just have a couple of 5-minute presentations.
- More practical models for determining return on investment.
- If the workshop was held during the day (afternoon), the outcome is probably better. After a full-day of only consuming information, you do not have enough energy left to participate full in a workshop.
- The focus was understandably on the economic side, but there should nevertheless be at least one presentation on the human factor and HR consequences.
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Lectures
In the evaluation, participants could rate a programme item 'extremely good', 'good', 'neutral', 'bad' or 'extremely bad'. With their ratings, we calculated a score from 1 to 5, with being 5 the maximum score. The average score was 3.7.
The following lectures were rated as the best. For privacy reasons, the lecturers are indicated by numbers, which correspond with the number in the syllabus given to all the participants and lecturers.
| Syllabus number |
Score |
Comments |
| 3 |
4.1 |
Excellent |
| 4 |
4.1 |
Very good |
| 6 |
4.5 |
A delight |
| 7 |
4.0 |
Interesting |
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Promotion and communication
28% of the participants indicated that a they themselves or a colleague attended a Ticer course in one of the previous years. 57% found the course via the world wide web, via a newsgroup or via a discussion list and 28% received a paper brochure on the International Ticer School via direct mail. Communication between Ticer and the participants was considered 'very good' to 'good' by 65% of the participants. The combination of e-mail and Ticer's website to keep participants informed was considered 'very good' to 'good' by 57% of the participants.
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Dinners, lunches and coffee breaks
The quality of dinners and lunches was considered 'good' by the majority of the participants. The duration of the lunch breaks was considered too short, because of the presentations added to the programme.
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Accommodation
Of the 14 people who filled out the evaluation form, 12 stayed in a hotel near Tilburg University. Participants were very pleased with this hotel. The price quality ratio was considered 'perfect' to 'good'.
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