Target group and learning objectives
	The course "Return on Investment for Libraries and Information Services" aimed at those working in libraries and knowledge centres as directors, librarians, senior managers, deputy managers, department managers and at those aspiring to these positions. The course dealt, in the most pragmatic and clearest fashion, with the issues of the organisational benefits from libraries or information services, expressed in Return on Investment, business case, fluctuating budgets, financial and functional models, and the activities and responsibilities connected to these topics. In two days, participants were actively introduced to, involved in, and brought up-to-date on the latest insights of these important management issues. A wide range of speakers ensured a varied and professional range of relevant expertise and experience from different industries. Upon completing the course, participants: learned how to derive at a Return of Investment for the library or information services of their own organisation; had the ability to sketch a complex business case for information and knowledge management; had the ability to construct relevant and applicable information management-related performance indicators; were exposed to financial and functional models successfully applied in different industries; had the ability to benchmark their library or information service in a Western European / North American context; understood how to investigate the economic impact of their library or information service on their client environment. All lectures, workshops, and discussions were in English. Sharing of experiences among participants was essential and participants were expected to engage in high levels of interaction. The course drew heavily on European and North American best practice.

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Ticer, PO Box 4191, 5004 JD Tilburg, The Netherlands,
telephone +31-13-466 83 10, telefax +31-13-466 83 83, e-mail Ticer@uvt.nl
last updated 10 September 2004