Thursday, 14 August 2003
	Day 2
	9:00 hrs	Course Case Study - Group Work (Break-out rooms E 140/240) Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	11:00 hrs	Coffee/Tea (Foyer building E)
	11:15 hrs	Key Roles in the Change Process (EZ 8) sponsors targets change agents facilitators teams resistors, etc. Lucy Jeynes Director, Larch Consulting Ltd, UK
	12:15 hrs	Real-life Case Study: Preparing a Library of the Future (EZ 8) creating a readiness to change preparing the change process involving the staff ensuring short-term success sustainability of change Prof. dr. Alice Keller Head Collection Development, ETH-Bibliothek, Switzerland
	13:00 hrs	Lunch (Foyer building E)
	14:15 hrs	Communications in Change Management (EZ 8) different techniques pros and cons in different change situations Lucy Jeynes Director, Larch Consulting Ltd, UK
	15:15 hrs	Coffee/Tea (Foyer building E)
	15:30 hrs	course Case Study - Group Work (Break-out rooms E 140/240) Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	17:00 hrs	Change: Making it Happen. Real-life Case study: University of Leeds (EZ 8) Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	18:00 hrs	End of sessions
	18:15 hrs	Joint dinner (Restaurant "Goossenszaal" building A on campus)
	19:45 hrs	End of programme

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Ticer, PO Box 4191, 5004 JD Tilburg, The Netherlands,
telephone +31-13-466 83 10, telefax +31-13-466 83 83, e-mail Ticer@uvt.nl,
Last updated 6 August 2003.